FREQUENTLY ASKED QUESTIONS
No, G-Nation does not process COD for online orders to prevent the spread of coronavirus and to promote the Digital India Campaign by Honourable Prime Minister.
Usually, We try our best to dispatch your order within 48 hours (+1 day in case of the weekend). It takes 5-7 working days (except public holidays & Sunday) for the order to get delivered after dispatch. For chairs and other large parcels, it can take 7-14 Working Days. Some highly demanded products such as green soul chairs can take up to 20-30 days and required the customers to call before placing an order.
Once an order is generated, you will be able to see it in your order history, If you click the view you will find various important information such as Payment Details, Order Status, Order Comments, Tracking Id, etc. We will keep you updated with our 3 major order status (Payment Accepted, Processing, and Shipped) along with other relevant information such as tracking id.
The convenience fee is an additional amount charged for compensating the payment gateway charges of different payment gateways. It varies from 0.5% Up to 4% depending upon the product amount and payment method you choose.
For manufacturing defects DOA or dead on arrival, You will have to provide the recorded video of the issue along with unboxing video and your invoice to us. We will contact with the brand and provide you with instructions to claim RMA or replacement product. Please note it may take some time during COVID-19 and limited stocks.